SERVICE POLICY

• Air Conditioners: All air conditioners purchased through our website are eligible for a complementary service agreement for a period of two (2) years from the date of delivery. This service agreement covers repairs and maintenance to ensure the proper functioning of your air conditioner during the specified period.

• Other Parts: For all other parts purchased through our website, we provide a complementary service agreement for a period of one (1) year from the date of delivery. This service agreement covers repairs and maintenance for the purchased parts.

 

Service Details

• Eligibility: To be eligible for complementary service, the product must have been purchased directly through our website and the customer must retain proof of purchase.

• Service Request: In the event of a product issue or malfunction covered by the service agreement, customers should contact our customer service department via [insert contact details] to initiate a service request.

• Service Process: Once a service request is initiated, our qualified technicians will assess the issue and provide appropriate repairs or maintenance. If the product cannot be repaired, we will arrange for a replacement in accordance with our warranty policy.

• Exclusions: This service policy does not cover damages or issues resulting from accidents, misuse, neglect, unauthorized modifications, or acts of nature.

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Customer Responsibilities

• Customers are responsible for retaining proof of purchase and providing accurate information when initiating a service request.

• Customers must allow our technicians access to the product for assessment and repair as required.

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Warranty

This service policy is in addition to any manufacturer warranties that may apply to the products purchased through our website. Our complementary service agreement does not affect any rights or remedies available to customers under applicable consumer protection laws.

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Policy Changes

S&S Dockside Marine Supply reserves the right to make changes to this service policy at our discretion. Any changes will be communicated to customers through our website and updated documentation.