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REFUND POLICY

Thank you for shopping at S & S Dockside Marine Supply. We strive to provide high-quality products and excellent customer service. Please read our return, refund, and service policies carefully to ensure a seamless experience.

REFUND POLICY - THE BASICS

Air Conditioners:

We offer a generous 2-year return policy for all Air Conditioners. If you are not completely satisfied with your purchase, you may return the product within 2 years of the original purchase date for a full refund or exchange. The following conditions apply:

  • The item must be in its original packaging, unused, and in the same condition as received.

  • Proof of purchase is required for all returns.

 

Other Orders:

For all other orders, we offer a 1-year return or refund policy. If you wish to return your purchase within 1 year of the original purchase date, you may do so for a full refund or exchange. The following conditions apply:

  • The item must be in its original packaging, unused, and in the same condition as received.

  • Proof of purchase is required for all returns.

HOW TO INITIATE A RETURN OR REFUND

To initiate a return or refund please contact our customer service team within the applicable return policy period. You can reach us via:

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Our team will guide you through the necessary steps to complete the process and ensure your satisfaction.

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